Symantec System Recovery 2013 Management Solution Readme

About this readme

Carefully read this document before you install and use Symantec™ System Recovery 2013 Management Solution. Besides identifying enhancements and new software features, the readme contains important information that was discovered after the software was released to the manufacturer.

System requirements for software delivery policies of Symantec System Recovery 2013

Symantec System Recovery 2013 is already included as a software delivery policy with Symantec System Recovery 2013 Management Solution.

Refer to the Symantec System Recovery 2013 or the Symantec System Recovery 2013 Linux Edition product documentation for complete system requirements.

If you intend to define your own software delivery policies for Symantec System Recovery 2011 or Backup Exec System Recovery 2010, the system requirements vary depending on the package contents.

Symantec System Recovery 2013 Management Solution supports 20,000 installations of Symantec System Recovery for each installation of the solution. However, network performance varies greatly among organizations. The total number of supported installations of Symantec System Recovery can be more or less for your network. Network performance should be monitored to ensure that installations of Symantec System Recovery are not extended beyond the capacity and capability of your network.

System requirements for Symantec System Recovery 2013 Management Solution

The computer on which you install and use Symantec System Recovery 2013 Management Solution must meet the following minimum system requirements.

Table: Minimum system requirements for 32-bit operating systems

Component

Requirements

Processor

Intel® Pentium® 4 CPU 2.0 GHz or faster

RAM

2 GB or more

Available disk space

20 GB or more

Operating system

Enterprise and Standard editions of the following Windows operating systems are supported:

  • Microsoft Windows Server 2003 SP2

  • Microsoft Windows Server 2003 R2 SP2

Database

Express, Standard, and Enterprise editions of the following SQL servers are supported:

  • Microsoft SQL Server 2005

  • Microsoft SQL Server 2008

Note:

Symantec recommends that you install Microsoft SQL Server and Symantec System Recovery 2013 Management Solution on separate computers to avoid computer performance issues.

Software

The following must be installed on the computer on which you want to install Symantec System Recovery 2013 Management Solution:

  • Microsoft Silverlight 3.0 or later

  • Symantec Installation Manager 7.1

  • Symantec Management Platform 7.0 MR4

Note:

Installation of Symantec System Recovery 2013 Management Solution is not supported on encrypted file systems.

Internet access

High-speed Internet access is recommended at the computer where you install Symantec System Recovery 2013 Management Solution.

Table: Minimum system requirements for 64-bit operating systems

Component

Requirements

Processor

Dual Processor Dual Core with 2.53 GHz or faster

Note:

An Intel Itanium 2 processor is required for Windows Server 2008 R2 for Itanium-Based Systems.

RAM

Minimum 2 GB, recommended 4 GB or more

Available disk space

20 GB or more

Operating system

Microsoft Windows Server 2008 R2, Enterprise Edition, or Standard Edition

Database

Express, Standard, and Enterprise editions of the following SQL servers are supported:

  • Microsoft SQL Server 2005

  • Microsoft SQL Server 2008

  • Microsoft SQL Server 2008 R2

Note:

Symantec recommends that you install Microsoft SQL Server and Symantec System Recovery 2013 Management Solution on separate computers to avoid computer performance issues.

Software

The following must be installed on the computer on which you want to install Symantec System Recovery 2013 Management Solution:

  • Microsoft Silverlight 3.0 or later

  • Symantec Installation Manager 7.1

  • Symantec Management Platform 7.1 SP2

Note:

Installation of Symantec System Recovery 2013 Management Solution is not supported on encrypted file systems.

Internet access

High-speed Internet access is recommended at the computer where you install Symantec System Recovery 2013 Management Solution.

Symantec also recommends that you familiarize yourself with the Symantec Management Platform by reviewing the Symantec Management Platform Installation Guide.

Known issues

This section addresses the known issues at the product release.

General issues

  • Symantec System Recovery 2013 Linux Edition does not support some of the advance backup options. If you assign a backup policy with advance options to Linux-based computers, Symantec System Recovery 2013 Management Solution ignores the advance options. For information about the backup options that Symantec System Recovery 2013 Linux Edition does not support, refer to the Symantec System Recovery 2013 Linux Edition User's Guide.

  • If you have set up a Dedicated Offsite Copy task to work with password-protected recovery points, ensure that you enter the passwords into the recovery point password store.

  • When a password-protected recovery point is copied using the Dedicated Offsite Copy task (and later used in other tasks, such as Convert to Virtual or Independent Recovery), the password that a user provides is not validated.

  • Recovery points that are published back to Symantec System Recovery 2013 Management Solution must have credentials assigned to the destination where they reside so that they are used by any solution task.

  • When you use Symantec Installation Manager to install Symantec System Recovery 2013 Management Solution, Symantec System Recovery 2013, and LightsOut Restore 2013 at the same time, you may see that a failure is reported concerning the LightsOut Restore 2013 installation. In such cases, run Symantec Installation Manager again to install only LightsOut Restore 2013.

    To avoid this error altogether, you can do the following instead:

  • To access Notification Server remotely (and the database is remotely configured), you must do the following:

    • In Notification Server console, click Settings > Notification Server > Database settings.

    • Click Use SQL Login.

    • Specify the correct SQL login ID and password.

  • After you install Symantec System Recovery 2013 plug-in on a client computer having 64-bit version of Windows 7 or 2008 R2, if you try to install or upgrade Symantec System Recovery 2013, the installation fails. To resolve this issue, after installing Symantec System Recovery 2013 plug-in, restart the computer, and then install or upgrade Symantec System Recovery 2013.

  • When you install the Symantec System Recovery 2013 Management Solution on a computer that has Windows 2003, the installation program seems un-responsive for about an hour. However, the installation completes successfully.

Compatibility issues

The following are the compatibility issues that you may encounter:

  • Symantec System Recovery 2013 Management Solution does not support management of the client computers that run versions of Windows 8.1 and 2012 R2.

  • Symantec System Recovery 2013 Management Solution does not support Backup Exec System Recovery 8.0 and 8.5 package deployment and client management. You must upgrade Backup Exec System Recovery 8.0 and 8.5 on client computers to Symantec System Recovery 2013.

  • You cannot run virtual conversion jobs using Symantec System Recovery 2011 or Backup Exec System Recovery 2010 on client computers having 64-bit Symantec Management Platform Agents. To resolve this issue, either upgrade to Symantec System Recovery 2013 or install 32-bit Symantec Management Platform (SMP) Agents on the client computers.

  • Symantec System Recovery 2013 Linux Management Solution does not support management of the client computers that run Backup Exec System Recovery 2010 Linux Edition.

  • You cannot manage a 64-bit version of Symantec System Recovery 2013 Linux Edition using Symantec System Recovery 2013 Management Solution. This issue exists because the Symantec Management Platform Linux Agent does not support installation of 64-bit applications on 64-bit client computers. However, you can continue to manage the 32-bit version of Symantec System Recovery 2013 Linux Edition running on 64-bit client computers.

Updating distribution points for Symantec System Recovery 2011 or Backup Exec System Recovery 2010, or LightsOut Restore 2011 or 2010 packages

If you used Symantec Installation Manager to install Symantec System Recovery 2011 or Backup Exec System Recovery 2010, or LightsOut Restore 2011 or 2010 on Symantec System Recovery 2013 Management Solution, you must update the distribution points of the packages.

To update distribution points for Symantec System Recovery 2011 or Backup Exec System Recovery 2010, or LightsOut Restore 2011 or 2010 packages

  1. In the Symantec System Recovery 2013 Management Solution Packages and Policies tab, in the left pane, expand the Update Packages list.
  2. Do one of the following:

    To update distribution points for Symantec System Recovery 2011

    Perform the following steps:

    • Under Symantec System Recovery > 2011, click Install With User Interface Package or Install Without User Interface Package.

    • In the right pane, click the Package tab, and then click Browse.

    • Navigate to the following path:

      \Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\BESR\10.0\

    To update distribution points for Backup Exec System Recovery 2010

    Perform the following steps:

    • Under Backup Exec System Recovery > 2010, click Install With User Interface Package or Install Without User Interface Package.

    • In the right pane, click the Package tab, and then click Browse.

    • Navigate to the following path:

      \Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\BESR\9.0\

    To update the distribution points for LightsOut Restore 2011 or 2010

    Perform the following steps:

    • Under LightsOut Restore > 2011 or 2010, click Install Without User Interface Package.

    • In the right pane, click the Package tab, and then click Browse.

    • For LightsOut Restore 2011, navigate to the following path:

      \Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\LOR\10.0\.

    • For LightsOut Restore 2010, navigate to the following path:

      \Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\LOR\9.0\.

  3. In the bottom of the right pane, click Update Distribution Points to make Notification Server aware of the package location that you added. You may need to scroll to the bottom of the right pane to see the Update Distribution Points option.
  4. Click Save changes.
  5. Deploy the package as usual using the install instructions as found in the Symantec System Recovery 2013 Management Solution Administrator's Guide.

About manually uninstalling packages of Symantec System Recovery 2011 or Backup Exec System Recovery 2010, or LightsOut Restore 2011 or 2010

If you uninstall Symantec System Recovery 2013 Management Solution from Symantec Installation Manager, you may need to manually uninstall additional products. For example, you may have configured installation packages of Symantec System Recovery 2011 or Backup Exec System Recovery 2010, or LightsOut Restore 2011 or 2010 from their respective product CD. When you uninstall Symantec System Recovery 2013 Management Solution from Symantec Installation Manager, the installation packages of Symantec System Recovery, Backup Exec System Recovery, and LightsOut Restore remain on the system. In such cases, you can manually delete the entire folder where the package resides. Or, you can leave the folder intact for each product if you intend to reinstall Symantec System Recovery 2013 Management Solution.

Symantec Recommendations

Symantec is sharing recommendations related to deployment and usage of Symantec System Recovery 2013 Management Solution.

The following article is published in the Symantec Knowledge Base:

Creating a basic backup policy in Symantec System Recovery

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